Refund & Cancellation

This policy explains how to cancel a PinAppster subscription and how refund requests are handled.

1. Canceling a subscription

You may cancel a subscription through the account or billing controls made available by PinAppster, or by contacting hello@pinappster.com. Cancellation stops the next renewal. Unless the checkout page or applicable law says otherwise, you can continue using paid features until the end of the current paid billing period.

2. Refunds

Subscription payments are generally non-refundable after a billing period starts, except where a refund is required by law or expressly approved by PinAppster. If a technical issue materially prevents the service from working and we cannot resolve it within a reasonable time, contact us promptly so we can review the situation.

3. Duplicate or unauthorized charges

Contact us as soon as possible about a duplicate charge or a charge you believe was unauthorized. We may request information needed to verify the payment. Payment disputes should not be used to avoid contacting us about a normal cancellation request.

4. Plan changes

If you change plans, the payment provider may calculate any applicable credit or charge according to the checkout flow. The confirmation shown before completing the change controls the transaction.

5. Contact

For billing help, include the account email and relevant invoice or payment date when contacting hello@pinappster.com. We aim to respond within a reasonable business timeframe.